Terms of Service

1. Acceptance of Terms

By accessing and using Oostadoo ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Oostadoo is an online marketplace that connects students with qualified teachers in Dubai, UAE. We facilitate bookings, payments, and video lessons between students and teachers.

3. User Accounts

3.1 Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account
• You must be at least 18 years old to create a teacher account
• Parents/guardians must supervise minors using the platform

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the platform.

4. Teacher Responsibilities

Teachers on our platform agree to:

• Provide accurate information about qualifications and experience
• Conduct lessons professionally and respectfully
• Honor confirmed bookings or provide at least 24 hours notice for cancellations
• Maintain appropriate conduct during all interactions
• Comply with all applicable laws and regulations

5. Student Responsibilities

Students using our platform agree to:

• Treat teachers with respect
• Attend scheduled lessons or cancel with appropriate notice
• Pay for booked lessons as agreed
• Provide honest and constructive feedback

6. Bookings and Payments

6.1 Booking Process

• Students book lessons through the platform
• Teachers have 24 hours to accept or decline booking requests
• Payment is authorized when booking is made
• Payment is captured when teacher accepts the booking

6.2 Pricing and Fees

• Teachers set their own hourly rates
• Platform takes a 19% commission on all transactions
• Payment processing fees are passed to students
• All prices are in AED (UAE Dirham)

6.3 Cancellations and Refunds

• Students can cancel bookings with full refund if teacher declines
• If teacher doesn't respond within 24 hours, booking automatically expires with full refund
• Cancellations less than 24 hours before the lesson may not be eligible for refunds
• Refunds are processed within 5-7 business days

7. Prohibited Activities

Users may not:

• Engage in fraudulent or illegal activities
• Harass, abuse, or threaten other users
• Share inappropriate content
• Attempt to bypass payment systems
• Misrepresent qualifications or experience
• Use the platform for purposes other than tutoring
• Scrape or collect user data without permission

8. Intellectual Property

All content on the platform, including logos, designs, and text, is the property of Oostadoo or its licensors. Users retain ownership of content they upload but grant us a license to use it to provide our services.

9. Limitation of Liability

Oostadoo acts as a marketplace platform. We are not responsible for:

• The quality of lessons provided by teachers
• Disputes between students and teachers
• Any damages resulting from use of the platform
• Technical issues or service interruptions

Our liability is limited to the amount paid for the specific transaction in question.

10. Dispute Resolution

In case of disputes, we encourage users to first attempt to resolve issues directly. If resolution is not possible, disputes will be handled according to UAE law.

11. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

12. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai, UAE.

13. Contact Information

For questions about these Terms of Service, contact us:

• Email: legal@oostadoo.com
• Website: https://oostadoo.com